» Customer support & helpdesk
Sections : Office > Customer support & helpdesk
Click to RATE : OneTwoThreeFourFive
Buy Free VI Service Desk download

VI Service Desk 4.0

VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk.



VI Service Desk 4.0 facilities

200 Broadway Suite 302
12180 Troy
Vendor`s Web
Velocity Integrations Software, Inc. webshot
OSWindows 98, Windows 2000, Windows XP, Pocket, Windows Mobile, Mac OS, Linux, Unix, Palm
LimitationsInstall and Uninstall
Actualizedmore than year ago
LicenseFree to try
SnapshotVI Service Desk snapshot
Snapshot of VI Service Desk

Use this security logo:

100% SAFE logo

VI Service Desk manufacturer description

Features at a Glance
•Fully Web and Notes Client enabled
•End User Self Help Interface
•Custom Personal Settings Analyst and Manager Home Page
•Discussion Board for informal exchange of ideas and solutions
•Pre-Approved Knowledge Base for both End Users and Analyst/Managers
•Bi-directional Correspondence Communication between User and Analyst
•Fully documented Audit Trails on all forms
•Auto Assignment Rules based on Ticket Category and Location
•Multi-level Category creation with view filtering based on location
•Auto-Task Assignment of Task Set Templates
•Ad Hoc Reporting to create virtually any report
•Export any view, chart - report to Excel for increased portability
•Distribute news, updates via bulletins company wide or departmentally
•Automatically gather your networks hardware and software information
•Dynamically pull information from Active Directory
•Configure auto-notification/progress updates to End Users
•Auto-Escalate based on a wide variety of business rules
•Send out warning notifications that a Ticket is endanger of being Escalated
•Set up Service Level Agreements for VIP(s)
•Associate similar tickets for quicker resolution
•Specify x and y-axis parameters for robust Excel Chart Reporting
•Enter Ticket and Asset Work History
•Set automatic email reminders for special tickets
•Put a ticket ‘On-hold’ while waiting for information
•All VI Service Desk 4.0 emails can be replied to and sent back to point of origination
•Make the VI Service Desk Customer support & helpdesk a Mail-in database and assignment criteria when auto-creating tickets
•Allow users to create tickets from their Notes Mail
•Store all IT related documentation within the Knowledge Library
•Send Custom Surveys to groups of your choice
•Track Software Licensing and see when you need to re-order
•Create custom Approval Workflows for special change requests
•Create external Service Level Agreements for Vendors
•Generate reports based on Ticket Priority against pre-set benchmarks
free download VI Service Desk 4.0QUICK DOWNLOAD
Free download VI Service Desk 4.0


VI Service Desk video tutorials

Tutorial not found. Let know us about any useful video tutorial.

VI Service Desk categories

lotus notes help desk, helpdesk, asset management, knowledge base

What is new in 4.0 changeinfo log

Major Update

Given stickers for VI Service Desk & download buttons

NOTE: move cursor over buttons to get html sources.
Clean award guarantees that VI Service Desk was tested by antivirus program and is absolutely clean, which means it does not contain any form of malware, including computer viruses, adware, trojans, spyware, rootkits, badware and other malicious and unwanted software.
Report view
30DayTrial.html - CLEAN
Get from
Get from
Do you like VI Service Desk ? Move mouse cursor over the buttons and just copy one of those links, paste the code you copied right where you want on your blog or website.