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Public Folder HelpDesk 11.3

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.

 

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Public Folder HelpDesk 11.3 facilities

Vendor
Öringstigen 4
38737 Borgholm
Sweden
Vendor`s Webhttp://www.kalmstrom.com
kalmstrom.com Business Solutions webshot
OSWindows 2000, Windows XP, Windows Vista, Windows 7, 64-bit (x86_64)
LimitationsInstall and Uninstall
Actualizedmore than year ago
Downloads589
LocalizedEnglish, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish
LicenseFree to try
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Public Folder HelpDesk manufacturer description

Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked.

Powerful, integrated Statistics tool facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize.

Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users. Outlook 2003-2010, also Office 365.
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Free download Public Folder HelpDesk 11.3
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Public Folder HelpDesk video tutorials

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Public Folder HelpDesk categories

Support, software support, customer support, computer support, itil, help desk solution, Call center, Outlook, group support, help desk software, help statistics, IT help desk, Helpdesk, essential statistics, Issue Tracking, help desk management

What is new in 11.3 changeinfo log

Compatible with Office 365 + other enhancements

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Public Folder HelpDesk permissions

This product can be freely distributed through the Internet as long as it is stated that it is developed by kalmstrom.com Business Solutions. To publish it on a CD, please contact sales@kalmstrom.com