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Jet Service Desk 1.61

High-speed HelpDesk/Service Desk system

 

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Jet Service Desk 1.61 facilities

Vendor
304 Puyallup Avenue
98401 Tacoma
United States of America
Vendor`s Webhttp://
Da COBRA Software LLC webshot
OSWindows 2000, Windows XP, Windows Vista, Windows 7, 64-bit (x86_64)
LimitationsFull-functional 45-day trial version : Install and Uninstall
Actualizedmore than year ago
Downloads731
LocalizedEnglish, Russian
LicenseFree to try
SnapshotJet Service Desk snapshot
Snapshot of Jet Service Desk

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Jet Service Desk manufacturer description

Jet Service Desk 1.61 is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk Customer support & helpdesk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries.

Additional modules and features:
-Events notifying system
-Reporting system based on Fast Report 4
-Administrator module
-Jet Service Desk Mail Gate
-Events notifying system

Main module includes integrated notifying system which informs the users about the following events:
-new request registration without responsible
-new request registration for current user
-adding comments and files to the request of current user by clients
-approach of start/reaction time of the request
-request due date expiration
Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.

Reporting system
The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.
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Free download Jet Service Desk 1.61
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Jet Service Desk video tutorials

Tutorial not found. Let know us about any useful video tutorial.

Jet Service Desk categories

Configuration Item, Service-Level Management, ITIL, Problem Management, SLA, Service Desk, Change Management, HelpDesk, Knowledge Management, Request Management, Service Request, RFC, Incident Management

What is new in 1.61 changeinfo log

Request Management
Incident Management
Problem Management
Change Management
Service Asset and Configuration Management
Service-Level Management
Knowledge Management

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Clean award
DownloadAtlas.com guarantees that Jet Service Desk was tested by antivirus program and is absolutely clean, which means it does not contain any form of malware, including computer viruses, adware, trojans, spyware, rootkits, badware and other malicious and unwanted software.
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Da COBRA SOFTWARE
END-USER LICENSE AGREEMENT

NOTICE TO USERS: CAREFULLY READ THE FOLLOWING LEGAL AGREEMENT. USE OF THE SOFTWARE PROVIDED WITH THIS AGREEMENT (THE "SOFTWARE") CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT INSTALL AND/OR USE THIS SOFTWARE. USER'S USE OF THIS SOFTWARE IS CONDITIONED UPON COMPLIANCE BY USER WITH THE TERMS OF THIS AGREEMENT.

LICENSE GRANT
Da COBRA Software grants you a license to use one copy of the version of this SOFTWARE on any one hardware product for as many licenses as you purchase. "You" means the company, entity or individual whose funds are used to pay the license fee. "Use" means storing, loading, installing, executing or displaying the SOFTWARE. You may not modify the SOFTWARE or disable any licensing or control features of the SOFTWARE except as an intended part of the SOFTWARE's programming features. When you first obtain a copy of the SOFTWARE, you are granted an evaluation period of not more than 45 days, after which time you must pay for the SOFTWARE according to the terms and prices discussed in the SOFTWARE's documentation, or you must remove the SOFTWARE from your computer. This license is not transferable to any other hardware product or other company, entity, or individual. The unregistered version, may be freely distributed, with exceptions noted below, provided the distribution package is not modified.

OWNERSHIP
The SOFTWARE is owned and copyrighted by Da COBRA Software. Your license confers no title or ownership in the SOFTWARE and should not be construed as a sale of any right in the SOFTWARE.

COPYRIGHT
This SOFTWARE is owned by Da COBRA Software and is protected by copyright law and international copyright treaty. You acknowledge that no title to the intellectual property in the SOFTWARE is transferred to you. You further acknowledge that title and full ownership rights to the SOFTWARE will remain the exclusive property of Da COBRA Software and you will not acquire any rights to the SOFTWARE except as expressly set forth in this license. You agree that any copies of the SOFTWARE will contain the same proprietary notices which appear on and in the SOFTWARE.

UNAUTHORIZED USE
You may not use, copy, rent, lease, sell, modify, decompile, disassemble, otherwise reverse engineer, or transfer the SOFTWARE except as provided in this agreement. Any such unauthorized use shall result in immediate and automatic termination of this license.

NO OTHER WARRANTIES
Da COBRA SOFTWARE DOES NOT WARRANT THAT THE SOFTWARE IS ERROR FREE. Da COBRA SOFTWARE DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

SEVERABILITY
In the event of invalidity of any provision of this license, the parties agree that such invalidity shall not affect the validity of the remaining portions of this license.

LIABILITY
NO LIABILITY FOR CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL Da COBRA SOFTWARE OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF THE DELIVERY, PERFORMANCE OR USE OF THE SOFTWARE, EVEN IF Da COBRA SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL Da COBRA SOFTWARE GRANT ANY LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT OR ANY OTHER FORM OF LIABILITY, IN EXCESS OF THE LICENSE FEE PAID BY YOU, IF ANY.

ENTIRE AGREEMENT
This is the entire agreement between you and Da COBRA Software which supersedes any prior agreement or understanding, whether written or oral, relating to the subject matter of this license.