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Public Folder HelpDesk for Outlook 10.1

Public Folder HelpDesk offers a simple, well-known and user friendly ...

 

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Public Folder HelpDesk for Outlook 10.1 facilities

Vendor
Bei der Pulvermuehle 8
22453 Hamburg
Deutschland
Vendor`s Webhttp://www.public-folder-helpdesk.de
Mailhilfe.de webshot
OSWindows 98, Windows 2000, Windows XP
LimitationsInstall Only
Actualizedmore than year ago
Downloads594
LocalizedGerman, English, French, Portuguese, Swedish
LicenseFree to try
SnapshotPublic Folder HelpDesk for Outlook snapshot
Snapshot of Public Folder HelpDesk for Outlook

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Public Folder HelpDesk for Outlook manufacturer description

Public Folder HelpDesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Public Folder HelpDesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook.

Email integration
Incoming email can be manually or automatically converted into HelpDesk tickets. Emails discussing a ticket are stored in a structured way to follow the progress of an issue.

Integrated Knowledge Base
After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems.

Follow up your performance
A report tool is also part of Public Folder HelpDesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team's performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more. These reports will give your team the information needed to constantly adapt and improve your services.



Features

Mailbox monitoring - select an incoming email and make it into a Helpdesk ticket complete with rich text, screenshots and attached files.
Better Callers handling - import customer information from the Global Address list, Active Directory or copy-and paste from an MS Excel list
Knowledge base - create KB articles when closing a ticket (compatible with all versions of Outlook and Outlook Web Access)
free download Public Folder HelpDesk for Outlook 10.1QUICK DOWNLOAD
Free download Public Folder HelpDesk for Outlook 10.1

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Public Folder HelpDesk for Outlook video tutorials

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Public Folder HelpDesk for Outlook categories

Outlook, Helpdesk, FAQ, SYSTEM, tracks, work orders

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DownloadAtlas.com guarantees that Public Folder HelpDesk for Outlook was tested by antivirus program and is absolutely clean, which means it does not contain any form of malware, including computer viruses, adware, trojans, spyware, rootkits, badware and other malicious and unwanted software.
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TeamHelpdeskSetups.zip - CLEAN
TeamHelpdeskSetups.zip » ZIP » TeamHelpdeskManagerSetup.exe - CLEAN
TeamHelpdeskSetups.zip » ZIP » TeamHelpdeskClientSetup.exe - CLEAN
TeamHelpdeskSetups.zip » ZIP » VersionInfo.txt - CLEAN
TeamHelpdeskSetups.zip » ZIP » Trial Key.txt - CLEAN
TeamHelpdeskSetups.zip » ZIP » Admin Install Guide.pdf - CLEAN
TeamHelpdeskSetups.zip » ZIP » Technician Install Guide.pdf - CLEAN
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