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Auscomp IT Commander 5.9.337

Web Based Help Desk Solution for Small to Medium Sized Enterprises (SME)



Auscomp IT Commander 5.9.337 facilities

7010 Hobart
Vendor`s Web
Auscomp webshot
OSWindows 2000, Windows XP, Linux
LimitationsInstall and Uninstall
Actualizedmore than year ago
LocalizedEnglish, Portuguese, Swedish
LicenseFree to try

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100% SAFE logo

Auscomp IT Commander manufacturer description

An award winning multi-language web based support solution for small to medium sized businesses to manage and deflect up to 80% of your incoming support inquiries. Features include a web self-service knowledge base, a trouble ticket system, account management capabilities and full MS Outlook integration. The complete web based solution you need to provide the level of service staff and customers have come to expect in the new economy. Download your free 14-day trial today!
free download Auscomp IT Commander 5.9.337QUICK DOWNLOAD
Free download Auscomp IT Commander 5.9.337


Auscomp IT Commander video tutorials

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Auscomp IT Commander categories

help, desk, internet, intranet, support, route, sms, article, knowledge base, database, management, service, customer, problem, asset, error

What is new in 5.9.337 changeinfo log

New in V5.9

1) Full MS Outlook Integration
Enables users to auto-login and work from from within Outlook on Auscomp IT Commander.

2) Escalation email notification
Escalation emails are sent to the Manager, Request Originator & Assigned Technicians.
Note: All email notifications (incl. Email Templates, Recipients & Events) can be easily modified using the powerful customization feature.

3) Requests lodged via email now support attachments
Requests lodged via email can now have an attachment.

4) Requests can be updated via email
Requests can be acted on, modified & closed simply via email (eg: You may want to add a comment or change the status of a request).

5) New maintenance tab in System > Configuration
The new maintenance panel introduces 2 new functions:
a) Empty Database Button.
All KB articles, requests, message board entries & resources will be deleted.
b) Process Event Queue button.
The event queue can now be much more easily be managed.

6) New URL tab in System > Configuration
For better implementation of Auscomp IT Commander into your existing Intranet or Website, simple login and knowledge base panels have been provided.

7) Requested & Assigned linked in Request QuickView
Requested & Assigned is now a linked for one click information lookup.

8) Email logins are no longer case sensitive

9) Quick search in Asset list
A quick search function has been added to assist with asset management.

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Clean award guarantees that Auscomp IT Commander was tested by antivirus program and is absolutely clean, which means it does not contain any form of malware, including computer viruses, adware, trojans, spyware, rootkits, badware and other malicious and unwanted software.
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